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Installation Fails When User Account Cannot Be Created

Symptoms:

The Installer cannot always successfully create a user account/password for use by the COM+ background process and aborts the installation when that creation fails.

Versions Affected:    1.0.201.70 and earlier

Workaround:

This problem has been resolved in versions 1.0.201.71 and later, as described here and in the Readme.rtf for versions 1.0.201.71 and later.  Download the latest Accelerator from the site (http://www.metoliussoftware.com/downloads.htm) and follow the procedures for updating the software.

Description:

To minimize impact on IIS throughput, Accelerator for SPS 2001 uses a background process to perform all interactions with SharePoint’s Web Storage System (WSS). This background process is implemented as COM+ package. The installer attempts to automatically create a special user account which it then uses to configure the COM+ package Identity. However, in some situations the installer may not be able to successfully create this user account. For example, if the installer-generated password does not meet special constraints imposed by a localized or custom password filter then the installer’s automatic account generation logic will fail. In such cases, the installer will pop up a message box with the text:

The Installer was unsuccessful in creating a user account to be used by the Accelerator COM+ background process: <error message and status code>

You may choose to complete the installation without configuring an account for the COM+ background process to use. If so, you must manually create or select an appropriate user account for the background process and configure the Metolius Accelerator COM+ package to use it after the install completes. See Readme.rtf in the Accelerator installation directory for details.

If you choose not to continue the installation, the installer will abort and uninstall Accelerator.

Do you want to continue with the installation?

You can continue and complete the installation without the creation of the user account – the installer will configure the COM+ package to use the “interactive user” as its package identity. After the install completes, you must then manually configure the COM+ package identity to use an appropriate account or the background process may not be able to access Web Storage System following a restart.

To configure the COM+ package identity, first create or select a user account that is a member of the local adminstrators group. Then, using the Component Services Administrator Interface (Start->Programs->Administrative Tools->Component Services), drill down to the Metolius Accelerator node under Component Services, Computers, My Computer, COM+ Applications. Right click that node, select Properties, and use the Identity tab to configure the user account to be used. You should then shut down the Metolius Accelerator package by right clicking on the package node and clicking Shut down. The package will restart automatically as required by Accelerator.


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